Question 1

What is immoimagine?

Accepted Answer

immoimagine is an AI-powered platform with three main functions: 1) Staging - Virtual furnishing of empty rooms, 2) Unstaging - Automatic removal of all furniture from furnished rooms, 3) Retouching - Precise removal of individual objects. Perfect for real estate agents and landlords in Switzerland.

Question 2

Which image formats are supported?

Accepted Answer

We support all common image formats such as JPG, JPEG, PNG and WEBP. The maximum file size is 5 MB per image. For optimal results, we recommend images with at least 800x600 pixels.

Question 3

How many images can I upload at once?

Accepted Answer

You upload one image at a time. Each upload gives you 25 generations to try different styles, modes and variants. When you upload a new image, all previous images from the gallery will be deleted.

Question 4

Which interior styles are available?

Accepted Answer

We offer over 20 different interior styles: Modern, Scandinavian, Industrial, Minimalist, Luxury, Rustic, Chalet, Bohemian, Mid-Century, Japandi, Coastal, Classic, Country House, Art Deco, Contemporary, Mediterranean, Tropical, Zen, Eclectic, Parisian, and Vintage. All styles are tailored to the Swiss real estate market.

Question 5

What are the three modes: Staging, Unstaging and Retouching?

Accepted Answer

Staging: Virtual furnishing of empty rooms with over 20 styles and various room types. Unstaging: Automatic removal of all furniture from furnished rooms - perfect for renovation planning. Retouching: Precise removal of individual disturbing objects by marking with the brush - ideal for image optimization.

Question 6

How does Unstaging (emptying rooms) work?

Accepted Answer

Unstaging automatically removes all furniture and objects from your room. You don't need to select a room type - our AI detects this automatically. Simply click on "Unstaging" and then "Generate" to get an empty room.

Question 7

How does the Retouching tool work?

Accepted Answer

With the Retouching tool, you can precisely remove individual objects. Mark the areas to be removed with the brush (brush size adjustable). Use Undo/Redo for corrections. After generating, the AI seamlessly replaces the marked areas with matching background elements.

Question 8

Is the room structure changed?

Accepted Answer

No! Our AI only adds furniture and decorative elements or removes marked objects. Walls, floors, windows, doors and all structural elements remain unchanged.

Question 9

How long does image generation take?

Accepted Answer

Generation typically takes 30-60 seconds per image, depending on current load and image size. All three modes (Staging, Unstaging, Retouching) have similar processing times.

Question 10

How does the credit system work?

Accepted Answer

1 Credit = 1 image upload with 25 generations included. This means: you upload an image (costs 1 credit) and can then create up to 25 different variants - whether Staging, Unstaging or Retouching. Perfect for trying out different styles and options!

Question 11

What are the 25 generations per upload?

Accepted Answer

Each upload gives you 25 generations for that specific image. You can try different styles, switch between modes (Staging, Unstaging, Retouching), or create multiple variants. Each time you click "Generate", one generation is deducted from the 25 limit.

Question 12

Do I get credits when I start?

Accepted Answer

Yes! When you register, you receive 5 free credits. This means you can upload 5 images and create 25 different variants for each - up to 125 generations in total for testing!

Question 13

Which credit packages can I buy?

Accepted Answer

We offer various credit packages that you can buy at any time. All credits are valid for 1 year and can be stacked. Each credit gives you one upload with 25 generations.

Question 14

Which payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express) as well as many other payment methods via Stripe. Payment is secure and encrypted through our payment provider Stripe.

Question 15

How long are the credits valid?

Accepted Answer

All credits are valid for 1 year from the purchase date. You can buy multiple packages, and the credits stack automatically. There are no monthly limits or subscriptions.

Question 16

Can I buy multiple credit packages?

Accepted Answer

Yes! You can buy additional credit packages at any time. The credits are automatically added to your existing balance and stack. Each package has its own validity of 1 year from the purchase date.

Question 17

What happens when I've used all my credits?

Accepted Answer

When you've used all your credits, you can simply buy a new credit package. There are no hidden costs or automatic renewals. You only buy when you need more credits.

Question 18

What happens when my credits expire?

Accepted Answer

Credits that have not been used 1 year after the purchase date will expire. You will receive a reminder email in time before your credits expire. You can buy new credits at any time.

Question 19

Is there a money-back guarantee?

Accepted Answer

Since we consume AI resources for each generation, we cannot offer an automatic money-back guarantee. However, if you have technical problems or are not satisfied with the quality, please contact us at info@immoimagine.com - we will find a fair solution.

Question 20

Can I use the generated images commercially?

Accepted Answer

Yes, all generated images can be freely used for your real estate listings, exposés and marketing materials. You own the full usage rights to the created images.

Question 21

Where can I find my invoices?

Accepted Answer

After each purchase, you automatically receive an invoice by email. Additionally, you can view all your invoices in the Stripe customer portal and download them as PDF.

Question 22

Are my images stored?

Accepted Answer

Your images are stored in the gallery during the session. When you upload a new image or leave the page, the gallery images are deleted. IMPORTANT: Download your desired images before uploading a new image! We respect your privacy and do not share data with third parties.

Question 23

Where is my data stored?

Accepted Answer

All data is stored exclusively in Switzerland and is subject to strict Swiss data protection law as well as the GDPR. We use certified Swiss data centers for maximum data security.

Question 24

How secure is my account?

Accepted Answer

Your security is our highest priority. We use multi-layered security measures: Strong password policies, JWT authentication, CSRF protection, rate limiting against abuse, and encrypted data transmission (HTTPS). All access is strictly limited to your own data.

Question 25

Who has access to my images?

Accepted Answer

Only you have access to your uploaded and generated images. Our employees do not have access to your data. Image processing is fully automated by our AI.

Question 26

How do I create an account?

Accepted Answer

Click on "Register" and enter your email address and a secure password. You will receive a confirmation email. After confirmation, you can start immediately with the free plan.

Question 27

Can I change my password?

Accepted Answer

Yes, you can change your password at any time in your profile. If you have forgotten your password, use the "Forgot Password" function on the login page.

Question 28

How can I delete my account?

Accepted Answer

Contact us at info@immoimagine.com, and we will completely delete your account and all associated data in accordance with GDPR within 30 days.

Question 29

What happens if the generation fails?

Accepted Answer

If a generation fails, an error message is displayed and the generation is not deducted from your 25 limit. You can repeat the generation for free.

Question 30

What happens to my gallery when I upload a new image?

Accepted Answer

IMPORTANT: When you upload a new image, all images from the current gallery will be deleted. Make sure you have downloaded all desired images before uploading a new image. You will receive a warning before the upload.

Question 31

Are there tips for the best results?

Accepted Answer

Yes! Use well-lit images with a clear view of the room. Avoid images that are too dark or blurry. A straight camera position leads to the best results. For retouching: Mark the areas to be removed generously for optimal results.

Question 32

Which browsers are supported?

Accepted Answer

immoimagine works with all modern browsers: Chrome, Firefox, Safari and Edge (current versions). For the best experience, we recommend Chrome or Safari.

Frequently Asked Questions